SUPPORT
How can we help?
Answers for every Softnava game, and a way to reach us.
Are your games free?
Yes, all our games are free to download. Burrow Town has no ads or purchases. Cubely and Tilewind Mahjong have ads and optional purchases. Rift Bounty has no ads, and purchases are planned.
Do your games work offline?
Yes. All our games are designed to play offline.
I lost my progress. Can you restore it?
Progress is saved only on your device, so we cannot restore it after an uninstall or device change. Tilewind Mahjong now supports optional Game Center / Google Play Games cloud save; for Cubely it is planned.
How do I get a refund?
Refunds go through Google Play or Apple. See In-app purchases & refunds.
How do I delete my data?
See Delete your data.
Do you sell my data?
No, never. See our Privacy Policy.
I found a bug. How do I report it?
Use the contact form on this page with the game, your device model and what happened. A screenshot helps.
Can I make videos or streams of your games?
Yes, including monetised videos. See Copyright & trademarks.
How do I restore my purchases?
Open the game's Settings and tap Restore purchases (Cubely and Tilewind Mahjong also restore automatically at start-up). Use the same Google or Apple account you bought with. Refunds are handled by the store: see Purchases & refunds.
How does cloud save work?
Where a game supports it, progress is saved to your Google Play Games or Apple Game Center account, so signing in with the same account on a new device brings it back. Games without cloud save keep progress only on the device. Burrow Town never uses cloud save.
How do I change my ad privacy choices?
In Cubely or Tilewind Mahjong, open Settings → Privacy choices to reopen the consent form and change or withdraw your choice. You can also reset your advertising ID in your device settings. Burrow Town and Rift Bounty show no ads.
When is Rift Bounty coming out?
It is in development for Android (7.0 and newer). Follow us for the launch date.
How do I fly?
Drag your finger to move. Your ship fires automatically.
How do I get new ships?
Collect ships for your Hangar and level them up with cards.
Are there ads?
No.
Can I buy things?
Not yet. Optional purchases are planned for a later version.
What are the odds in crates and caches?
The odds for every crate and cache are shown in the game before purchase. A first clear gives the crate shown on the contract card.
Do I need an account?
No. Just pick a callsign — please don't use your real name.
Can I buy crates?
No. Crates come from playing. The planned Hunter License pass includes some crates on its premium track, with odds shown in the game before purchase.
What ages is Burrow Town for?
Children aged 3 to 8.
What does my child learn?
Counting, measuring, shapes, telling the time, money and simple graphs, through 100+ short adventures with voice guidance.
Are there ads or purchases?
No. Burrow Town has no ads, no purchases and no accounts.
Does it collect any data?
No. Everything stays on the device. See the Children's Privacy Policy.
Does it need the internet?
No, it works fully offline.
How do I get to the grown-up area?
Press and hold the house icon, then answer a sum written in words by tapping one of four big answers. A wrong tap gives a new sum. The area locks again when you tap 'Back to child'.
Can I reset progress for a new child?
Yes. In the grown-up area, 'Reset all progress' erases all data on the device, including profiles.
How do I play Cubely?
Drag blocks onto the board to fill full rows or columns. Full lines clear and score points; the game ends when no block fits.
What modes are there?
Classic: endless, clear lines and chain combos. Daily Challenge: a new puzzle every day. Adventure: 120 levels to beat. Timed, Bomb and Cubelanche are explained below.
What is Cubelanche?
Catch the falling blocks: a fast falling-block mode with power gems and chains.
What are Timed and Bomb modes?
Timed: beat the clock, and clears add time. Bomb: clear bombs before they blow.
When does the Daily puzzle reset?
At midnight in your local time.
Does Cubely have ads?
Only rewarded videos that you choose to watch for a reward. You can also buy Remove ads.
What can I buy?
Optional supporter tiers, Remove ads, a starter pack and coin packs. No subscriptions.
How do I restore purchases?
Tap Restore in Settings or Support, signed in with the same Google Play account.
Is Cubely on iPhone?
Not yet. Cubely is on Android 7.0 and newer.
Will my progress sync between devices?
Not yet. Progress is saved on your device only.
Can I turn off the daily reminder?
Yes. The reminder is a notification on your device only; turn it off in the game's settings or your phone's notification settings.
What languages does Cubely support?
9 languages, chosen in Settings. Translations other than English are still being reviewed by native speakers.
How do I change ad privacy settings?
Open Settings → Privacy choices to review or change your ad consent at any time.
How do I play Tilewind Mahjong?
It's classic mahjong solitaire. Tap two free matching tiles to clear them as a pair. A tile is free when nothing covers it and its left or right side is open. Clear the whole board to win.
Which tiles match?
Identical tiles match. Any flower tile matches any other flower, and any season tile matches any other season.
I'm stuck. What can I do?
Undo, Hint and Shuffle are always available. Undo costs 10 points, Hint 20 points and Shuffle 50 points.
How does the daily challenge work?
There is one new layout each day.
What are trophies?
Achievements you earn as you play, saved on your device.
Does Tilewind Mahjong have ads?
Yes, it is free and supported by ads. You can remove them with the one-time No Ads purchase. Personalised ads are shown only if you agree in the consent screen.
What can I buy?
A one-time No Ads purchase and theme packs: Autumn, Cherry Blossom, Night and Sunset. There are no subscriptions.
How do I restore my purchases?
Open Settings and tap Restore, signed in with the same Google Play or Apple account.
Will my progress sync between devices?
Progress is saved on your device. If you are signed in to Game Center (iOS) or Google Play Games (Android), it is also backed up to their cloud save automatically, along with achievements and leaderboards. Apple / Google process your player ID and save data.
CONTACT
Still stuck?
Tell us the game, your device and what happened. We read every message.